Dear Brackman-Young Company, Inc.

As Branch Manager, my job is to review the accounts and/or customers at the Indianapolis branch. In most instances, I concentrate on those which are beyond terms. They are contacted by telephone and also sent letters requesting payment.

During those reviews, I occasionally overlook customers whose accounts are paid on a prompt basis, and never give us a payment problem.

Your account falls into that latter category. I wish to thank you for the fine manner in which your account is handled. It is a pleasure to have a customer like you on our books. If all customers paid as well as you, I might not have a job.

Thanks for being one of Modern Builders Supply's "better paying customers."

Sincerely,

Randall Arthur

Branch Manager

Gentlemen;

…it gives me great pleasure to inform you that your company has earned "OUTSTANDING SALES AND SERVICE AWARD"…The feedback we receive from your Customers is the second criteria evaluated…they are more than just "satisfied" with Brackman-Young. They have almost unanimously expressed that you have "exceeded their expectations."

I would also like to thank you for the help you give us. Your feedback and suggestions have been, to a great extent, the source of the changes and improvements that enable us to manufacture better products.